Norwegian domestic roaming rates in EU/EEA – first impressions

Preempting the EU Digital Single market regulations several Norwegian operators have introduced domestic rates for roaming in EU/EEA countries on selected subscriptions. Since majority of the Norwegian operators offer an AYCE (All you can eat) subscription with a data usage cap this means that the customers simply do not incur any extra charges while roaming in EEA countries.


Photo: Pexels
More than 4 months since this offer has been introduced we start seeing some interesting implications. In particular it is easy to see a few pitfalls when roaming in European countries and areas outside EU/EEA. Switzerland and the Vatican are probably the biggest surprises to many subscribers, confuse them and thus cause them to incur high charges.
While Telia Norway includes Switzerland in their new offer Telenor does not. The rates in those countries outside EEA are often very high. Norwegian subscribers have to be on guard when transiting these countries or in the border areas. The fear of high roaming costs is therefore still present to some extent. Telias move seems actually very smart because it is absolutely going to reduce the number of customer complaints due to incurred charges.
 
Data roaming throughputs in Spain
Data roaming throughputs in Poland

Our own tests conducted in a few EEA countries (including Poland and Spain) show also another interesting dilemma. Operators often use a list of preferred networks which are always selected first. This is done to reduce the costs for your home network operator. However, this does not mean that the customer will actually get the best quality of service (coverage and bit rate). Your phone may still select and roam into a  2G service or prioritize service offering 3G over a 4G. Moreover, it is common that roaming service is limited to 2G/3G. This has been observed in both countries where we conducted the test. We used Telenor subscription to conduct the tests so it is difficult to say if the same applies to Telia, however, this kind of preferred network list may easily become an interesting way of reducing costs for Telenor and Telia. This will be the case if the preferred network also happens to be the slowest one since it reduces the costs which roaming partners bill home network operator. Time will show if this will be the case if so there might be a need for advanced roaming benchmarks to compare the operators and help subscribers choosing the one that gives the best performance also while roaming.

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